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This page sets out the legal framework that governs your use of imperial88, including the scope of our policies, how we handle account data, and what steps are available to you under these terms. Access to imperial88 depends on local law and is available only where local law permits.
Our legal terms apply to every interaction you have through your imperial88 account — from the moment you complete registration through every session, transaction and support request that follows. These terms are written to reflect Malaysian law where it applies; where local law governs a specific matter, that law takes precedence over any general clause here. When you make a deposit using Touch 'n Go eWallet, FPX or Boost, the transaction is subject to the terms of both imperial88 and the relevant payment provider. We do not set or override the terms of those payment rails — each provider publishes its own conditions separately. What we do control is the handling of your account wallet: how funds are recorded, how transaction history is presented to you, and how you can raise a dispute if something does not match your records. Where our terms reference eligibility, that eligibility is always subject to local law and the region in which you are accessing the platform. We do not extend service to regions where access is not permitted by law. If your region or access status changes, the relevant section of your account dashboard will reflect the updated access state.
Not every aspect of your experience at imperial88 falls under a single policy document. This section clarifies which areas our legal terms directly govern and which are handled through separate frameworks or third-party conditions. Understanding the boundaries helps you know where to direct a question.
Our terms cover the creation, use and closure of your imperial88 account. This includes login credentials, verification steps shown in your account, and the conditions under which access may be reviewed or restricted.
Deposits and withdrawals processed through Touch 'n Go eWallet, FPX or Boost are governed jointly by imperial88's wallet terms and the individual payment provider's conditions. We record every transaction in your account history.
Game content supplied by studios in our lobby — including titles from Spadegaming, JDB, PlayStar and CQ9 — is subject to each studio's content licensing terms. We present that content inside our platform; the studio holds the content rights.
Any external link, payment gateway or identity-verification service you reach from imperial88 operates under its own terms. We are not liable for the policies of services outside our direct control. Check each third-party's terms independently.
Your imperial88 account is your primary tool for exercising the rights described in these legal terms. After login, the account dashboard shows your full transaction history — every deposit, every withdrawal and every wallet adjustment — so you can check records at any time without contacting support. If any account detail is incorrect — such as a registered email address or contact number — the account settings page is where you submit the correction. For changes that affect account verification, follow the fields and instructions shown there; do not send unverified identity documents through chat. For any question about a specific policy clause, our support team is reachable through the contact paths listed on this page. State the clause or section you are asking about so the team can direct your query to the right person quickly. We aim to acknowledge every legal query in writing.
Your full transaction history is visible in the account dashboard after login. Every Touch 'n Go eWallet, FPX and Boost transaction appears there with a timestamp and reference number.
Account details — including your registered email and contact number — can be updated through the account settings page. Follow the verification fields shown there; instructions vary by the type of detail being changed.
If a clause in these terms is unclear, reach our support team via live chat or the contact form. Reference the specific section you are asking about to speed up the response.
You can request a written copy of the current terms that applied to your account at a specific date. Submit the request through the support contact form and include your account reference number.
For any legal query — policy clarification, account rights, or a formal written request — these are the contact paths available. Have your account reference number ready when you get in touch so we can locate your records without delay.
Open the chat icon from any page inside your account. State that your query is a legal or policy matter so it is directed to the right team member from the start.
Use the contact form in the Help section of your account dashboard for written legal queries. You will receive a written acknowledgement at your registered email address.
Many policy-related actions — reviewing transaction records, updating contact details, checking account status — do not require a support request. The dashboard is your first stop.
Your account data at imperial88 is held and processed in line with the terms you accepted at registration. We keep only the data needed to operate your account, process transactions through Touch 'n Go eWallet, FPX or Boost, and respond to support requests. Retention periods for transaction records are stated in the account terms and align with applicable local law.
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Your account credentials are your responsibility. We do not ask for your password through chat or email. If you suspect unauthorised access, change your password immediately through account settings and contact us through the live chat path.
Transaction records are retained for the period required by applicable law. Account data is held for as long as your account remains active and for a defined period after closure. The exact retention period is stated in the full account terms.
To request a correction to personal data we hold, use the account settings page or the support contact form. Requests that affect account verification follow an additional step shown in the form itself.
These are the questions we receive most often about imperial88's legal terms, your rights as an account holder, and how to act on those rights.
Access to imperial88 depends on local law and is available only where local law permits. Where Malaysian law applies to a specific matter — such as a transaction dispute or data request — that law governs. Our terms are written to align with local legal requirements for eligible regions.
After logging in, go to the account dashboard and open the transaction history section. Every deposit and withdrawal — including those made through Touch 'n Go eWallet, FPX and Boost — appears there with a date, reference number and status. No support request is needed to view this.
Yes. Submit a request through the support contact form, including your account reference number and the approximate date of registration. We will provide a written copy of the terms in effect at that time to your registered email address.
Account data is retained for a defined period after closure, as required by applicable law. Transaction records are kept for the period stated in the full account terms. After that period, data that is no longer required is removed from active records.
Yes. When you transact through Touch 'n Go eWallet, FPX or Boost, both our terms and that provider's own conditions apply. We control how your wallet balance is recorded and displayed; the payment provider controls the transfer itself. Check each provider's published terms for their specific conditions.
Reach us through the live chat or the contact form in your account dashboard. State clearly that you are raising a formal dispute and reference the relevant policy section. We acknowledge all written disputes to your registered email address and follow up in writing.