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At imperial88, your account information stays under our care — from the moment you register through every deposit you make via Touch 'n Go eWallet, FPX, or Boost. This policy explains exactly what we collect, how we use it, and the steps you can take to review or correct your records at any time.
We collect the information you provide when opening an account — name, contact details, and the payment method you choose, whether that is Touch 'n Go eWallet, FPX, or Boost. Session data such as login timestamps and device type is recorded automatically each time you access the platform. We use this data to process transactions, verify account identity, and respond to support requests raised through our contact channels. Where we share data, we limit it strictly to service partners who fulfil a function you initiated — for example, a payment processor handling your FPX transfer or a wallet provider completing your Touch 'n Go eWallet deposit. We do not sell your personal information to third parties for marketing purposes. Retention follows the period needed to fulfil the service and meet any obligations under applicable local law. Once that period ends, records are removed from active systems. Access to your stored data depends on local law and is available where local law permits. If you have a question about how long a specific record is kept, raise it through the support contact listed in this policy and we will respond with the details held on your account.
Not every interaction on the platform falls under the same rules. Understanding what this policy covers — and what it does not — helps you know where to direct a query and what to expect in response.
All data tied to your login credentials, account profile, and session history falls fully within this policy. Review it anytime from your account dashboard after login. We hold only what is needed to operate and secure your account.
Deposits and withdrawals processed through Touch 'n Go eWallet, FPX, and Boost are covered here to the extent we store a record. The payment provider's own terms govern what happens on their side of the transfer.
Game titles, table displays, and lobby content are not personal data and sit outside the scope of this policy. Game results visible in your account history are covered; the game software itself is not.
Links to external pages, third-party wallet apps, or browser plugins operate under their own privacy terms. Once you leave the platform, this policy no longer applies. Check the relevant provider's terms before sharing any details there.
You have practical options for managing the data we hold on your account. Reviewing your transaction history and profile details is straightforward — log in and open the account section where your records are displayed. If something looks incorrect, such as a saved contact detail or a payment record that does not match your history, you can raise a correction request directly through our support channel. We act on verified correction requests and update the relevant record within a reasonable period. Requesting a copy of data we hold on you is also available. Contact us through the support address in this policy, confirm your account identity, and we will outline what is stored and how it is used. If you want to close your account and request removal of your data, the same contact route applies — we will confirm what can be removed and what must be retained under applicable local law.
Log in to your account and open the account section — transaction history, profile details, and linked payment methods are all visible there without contacting support.
If a name, contact address, or payment record is wrong, raise a correction request via our support contact. We verify the request against your account and update the record promptly.
Submit a data request through our support address. Confirm your account identity and we will outline the information held and explain how each category is used on the platform.
Reach out through the support contact to start a closure request. We will confirm which records are removed and which are retained based on obligations under local law.
If you have a question about your data, need to raise a correction, or want to understand how a specific record is used, the channels below are the right place to start. Have your account details ready so we can locate your records quickly.
Send your privacy or data query to our support address. Include your registered account email and a description of the record in question. We will respond with the details held and the next step available to you.
Open the live chat from your account dashboard for faster responses on account-level queries. Suitable for straightforward corrections, status checks on a data request, or questions about how a specific transaction record is stored.
Many data questions can be answered directly from the account section after you log in. Transaction history, profile records, and linked payment methods — Touch 'n Go eWallet, FPX, Boost — are all visible there without waiting for a reply.
Our approach to data handling is built around what your account actually needs — no broader collection, no retention beyond what the service requires, and clear paths for you to act if something needs changing.
We use cookies to keep your session active and remember preferences within your account. No cookie carries payment credentials. You can manage cookie settings through your browser; disabling certain cookies may affect how the account dashboard loads.
Account access is protected by your login credentials. We do not share login details with third parties. If you suspect unauthorised access, change your password immediately and contact us through the support channels on this page.
We keep your account and transaction records for the period needed to operate the service and meet obligations under applicable local law. Once that period ends, records are removed from active systems. The exact retention period for a specific record is available on request through our support contact.
When this policy changes, the updated version is published at this address. Continuing to use your account after a change is posted means you have seen the update. For material changes, we will send a notice to the contact address registered on your account.
These are the questions we hear most often about how account data is handled. If your question is not here, reach out through the support channels listed on this page.
We collect the details you enter during registration — name, contact address, and the payment method you link, such as Touch 'n Go eWallet, FPX, or Boost. Session data like login time and device type is recorded automatically. We do not collect data beyond what is needed to run and secure your account.
Yes. Log in and open the account section to view your transaction history, profile details, and linked payment records. For a full breakdown of stored data, submit a request through our support email. Confirm your account identity and we will outline everything held on your profile.
Some details, like your contact address, can be updated directly from the account dashboard. For records that cannot be edited in-app — such as a historical transaction entry — raise a correction request through live chat or email support. We verify against your account and update the record once confirmed.
We share data only with service partners performing a function you initiated — for example, a payment processor completing your FPX transfer or the Touch 'n Go eWallet provider handling your deposit. We do not sell personal information to third parties or share it for purposes unrelated to your account.
Retention depends on local law and the period needed to close out any outstanding obligations on your account. Once that period ends, records are removed from active systems. Contact support to ask about a specific record — we will confirm what is held and how long it will be retained.
Reach out through email support or live chat, both accessible from the contact section of this page. State your registered account email and describe the concern. We will look into it, confirm what records are relevant, and explain the next steps available to you under this policy.